🔁 Refund Policy for Wooden Kitchen Utensils
Last updated: July 30, 2025
At Woodenjupiter, your satisfaction is our top priority. This Refund Policy explains when refunds are issued for wooden kitchen utensil orders. For more details on returns and exchanges, please also see our [Returns & Exchanges Policy].
✅ Refund Eligibility
You may be eligible for a refund if:
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Order Cancellation: You cancel your order within 12 hours of purchase and before it is processed or shipped.
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Approved Returns: You return your item within 14 days of delivery, and it is unused, undamaged, in original packaging, and not personalized or engraved.
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Damaged, Defective, or Incorrect Items: You receive an item that is broken, flawed, or not what you ordered. Photo proof is required.
🔄 Refund Process
Once we receive and inspect your return:
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We’ll email you to confirm receipt.
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After inspection, we’ll notify you of the approval or denial of your refund.
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If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Note: Processing times may vary depending on your bank or card provider.
❌ Non-Refundable Charges
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Original shipping fees (if any) are non-refundable unless your item was damaged or incorrect.
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Return shipping costs are the customer’s responsibility unless the return is due to our error.
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Personalized or engraved items are non-refundable unless defective or damaged.
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Gift cards are non-refundable.
⏳ Delayed or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank or card statement again.
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Contact your bank or card provider — processing delays can occur.
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If you’ve done the above and still haven’t received your refund, please contact us.
📬 Contact Us
If you have questions about your refund or need assistance:
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Email: [email protected]
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Phone: (816) 688-7477
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Address: 709 Valley St, Rushville, MO 64484, USA
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Business Hours: Monday – Friday, 9:00 AM – 5:00 PM