❓ Frequently Asked Questions (FAQs)

Last updated: August 1, 2025

🍽️ 1. What products do you sell?

We specialize in handcrafted wooden kitchenware, including cutting boards, trays, spoons, plates, bowls, and more. Every piece is carefully made from natural wood — perfect for daily use or meaningful gifts.

⏱️ 2. How long does shipping take?

  • Processing time: 1–3 business days

  • U.S. orders: Estimated delivery within 5–10 business days

For full details, please refer to our Shipping Policy.

🔁 3. What’s your return policy?

We accept returns on eligible items within 14 days of delivery, provided that:

  • The item is unused and in its original packaging

  • Customized or personalized items are non-refundable, unless defective

See our Returns & Exchanges Policy for full terms.

💳 4. What payment methods do you accept?

We accept:

  • Major credit/debit cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Other secure payment gateways

All transactions are encrypted with SSL for your protection.

📩 5. Can I cancel or change my order?

Yes — but only within 12 hours of placing your order.
After this window, the order may already be in processing and cannot be changed.

To request a change, please contact us at [email protected] as soon as possible.

🪵 6. Are your products made from real wood?

Yes. We use natural hardwoods like acacia, teak, beech, walnut, and more — sustainably sourced and crafted for durability and beauty.

🧼 7. How do I care for my wooden kitchenware?

To keep your wooden items in great condition:

  • Hand wash only; do not soak

  • Dry thoroughly after cleaning

  • Periodically apply food-safe mineral oil or beeswax to condition the wood

Care instructions are included with each order.

🖋️ 8. Can I personalize my order?

Absolutely! Many of our items offer custom engraving, perfect for weddings, housewarmings, anniversaries, or personal milestones.

Look for engraving options on the product page and enter your desired message during checkout.

📞 9. How can I contact you?

We’re happy to help:

  • Email: [email protected]

  • Phone: (816) 688-7477

  • Address: 709 Valley St, Rushville, MO 64484, United States

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)