🔄 Returns & Exchanges Policy

Last updated: July 30, 2025

At Woodenjupiter, your satisfaction is our priority. If you’re not completely happy with your order, we’ll work to make things right.

✅ Return Eligibility

We accept returns or exchanges within 14 days of delivery if the following conditions are met:

  • The item is unused, undamaged, and in its original packaging

  • You can provide proof of purchase (e.g., order number or receipt)

  • The item is not personalized or custom-engraved

ℹ️ Please note: Natural variations in wood grain or color are normal and not considered defects. Items that show signs of use or wear are not eligible for return.

🔁 Exchanges

We gladly offer free exchanges for the following situations:

  • 🔧 The item arrived defective (e.g., cracked, split)

  • 📦 The item was damaged in shipping (photo proof required)

  • ❌ You received the wrong item

To request an exchange, email us at [email protected] with:

  • Your order number

  • A clear photo of the issue

📦 How to Return an Item

To start a return:

  1. Contact us at [email protected] within 14 days of delivery

  2. Include:

    • Your order number

    • The reason for return

    • Any supporting photos (if applicable)

  3. We’ll respond with return instructions and address

  4. Ship the item back within 7 days after receiving instructions

🚚 Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service. We are not responsible for lost or untracked returns.

💳 Refunds

Once we receive and inspect your return:

  • If approved, we’ll issue a refund to your original payment method within 5–10 business days

  • 🚫 Shipping fees (if applicable) are non-refundable

🚫 Non-Returnable Items

We do not accept returns or exchanges for:

  • Items that have been used, washed, or damaged after delivery

  • Customized or engraved items

  • Gift cards

  • Items marked Final Sale

🤝 Fair Return Policy

We follow all applicable U.S. consumer protection laws and comply with Google Merchant Center return policies.
If your situation requires a special review, please contact us — we’re here to help.

📬 Contact Us

For any questions about returns or exchanges, please reach out:

  • Email: [email protected]

  • Phone: (816) 688-7477

  • Address: 709 Valley St, Rushville, MO 64484, USA

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM